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Covid-19 and our commitment to you

27 April 2020 | Australia

Written by - Marketing

To date, Raeco has not been directly affected by a coronavirus / Covid-19 infection. Health and hygiene practices are something Raeco has always taken very seriously.

Raeco staff are well versed in the latest hygiene practises. Hand sanitiser products are always freely available to all our head office staff and remote Area Managers. 
 
Before every customer visit, our Area Managers are advised to cleanse their hands with anti-bacterial wipes or to clean them with anti-bacterial solution. We also request they regularly wipe down their car / computer surfaces.

All Raeco packers, delivery and installation teams abide by our strict hygiene practises. 

We are actively monitoring updates from the government in relation to mandatory isolation periods after travel.

NB: No Raeco Head Office Staff member or Area Manager has travelled outside of Australia since January 2020.


UPDATE: RAECO OPERATING HOURS

We are currently operating and observing Government guidelines regarding social distancing. 

Our Sales team is providing limited remote support, if an onsite consultation is required, by unable to be completed, our team can conduct a virtual consultation with you. Our email support@raeco.com.au and our customer support line 1300 727 231 are also open.

Our online store will remain open www.raeco.com.au. This service has never been better as we’ve recently given our old website an overhaul. Book covering, library consumables and more are now easy to find, view and purchase online.

Your orders will be processed, however, under these unprecedented times, please accept there may be delays to our regular delivery.

Thank you for your understanding. This is a major issue affecting our company, our valued customers and suppliers.

Please be assured that we are following the advice of local and federal Health Departments and we are reviewing the situation regularly.



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